Frequently Asked Questions

ANCIENT ALCHEMY ESSENCES

What is a Vibrational Medicine?

What are Crystalline Therapy Elixirs?

How should I use my SHEMANA?

How do I choose which product is best for me?

Where can I learn more about the Ancient Alchemy Essences?

 PRODUCTS

Where can I learn more about your ingredients?

Are your products safe during pregnancy?

Are your products safe for Babies and Children?

Are the Mists safe for my skin?

Are your products vegan-friendly?

Do you test on animals?

Do your products contain any gluten, nuts or soy?

Who makes SHEMANA?

What is the shelf life of your products?

What do you use to preserve your products?

Where do I store my product?

Is your packaging recyclable?

Is the "Body Oil" discontinued?

My product looks or smells a little different than my last one.

ORDERING

Where do you ship?

When will you ship my order?

How are products shipped?

I gave you the wrong shipping address!

CUSTOMER SERVICE

How can I speak with customer service?

What is your shipping & return policy?

What payment options do you offer?

Do you ship to international locations?

MANUFACTURING

Where are you based?
 

PRESS

Where can I read press/media articles about SHEMANA

I would like to feature your line or product, how can I get in touch with you?

I write for a beauty blog, can I request samples to feature on my blog?

WHOLESALE

I would like to carry your line in my store/spa, who should I speak to?

I am a practitioner/therapist and would like to use SHEMANA in treatments.